# General Questions

## <mark style="color:purple;">1. Where to find Game ID, How to use the code, How to change Nickname?</mark>&#x20;

* Game ID: Go to Settings - Upper Part of the menu (White Rectangle Part)
* Code: Go to Settings - Enter Promotion Code&#x20;
* Nickname Change:&#x20;
  * The **first change is free**. After that, it will **cost Cosmo**.
  * Nicknames can be changed **once every 24 hours**.
  * ⚠️ Inappropriate nicknames may result in restrictions **without prior notice**.



<figure><img src="https://2172713170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrkGOzvukh1Y0Ke44l75T%2Fuploads%2F4kXCntU0qsVOpFvCOZFT%2FScreenshot%202025-02-03%20at%2011.33.18.png?alt=media&#x26;token=9617ef85-faa2-468d-9a6c-76e1f24e1a88" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2172713170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrkGOzvukh1Y0Ke44l75T%2Fuploads%2FXVu7p2d5R5kqfM6jdMnL%2F%E1%84%8B%E1%85%A5%E1%86%B8%E1%84%83%E1%85%A6%E1%84%8B%E1%85%B5%E1%84%90%E1%85%B31.png?alt=media&#x26;token=74af3f51-0346-49bd-8a96-2b9e208095cb" alt=""><figcaption></figcaption></figure>

## <mark style="color:purple;">2. Do you support other languages?</mark>

* Yes we support 14 Languages. **Slime Miner** offers support for **over 14 languages**, and all characters' voices are fully dubbed in these languages! Dive into the adventure and enjoy immersive gameplay in your preferred language! 🌎🎮

<figure><img src="https://2172713170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrkGOzvukh1Y0Ke44l75T%2Fuploads%2F6H7LXsotUWwhrVVfWIWr%2FScreenshot%202025-01-29%20at%2018.43.15.png?alt=media&#x26;token=658b5493-ccfc-4456-b205-7610f04f3612" alt=""><figcaption></figcaption></figure>

## <mark style="color:purple;">3. What is Cosmo? Do you have in-game items for purchase?</mark>

**Cosmo** is the essential in-game currency used for various upgrades and purchases. Spend it wisely in the **Research Lab**, unlock **Drone slots**, summon **Neo SLs**, and buy **extra buffs** in our store!

Yes, you can find **Cosmo Items** available for purchase! 💎✨&#x20;

<figure><img src="https://2172713170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrkGOzvukh1Y0Ke44l75T%2Fuploads%2FADHHDWuW5fK7JccQ9rtL%2FScreenshot%202025-01-29%20at%2018.43.20.png?alt=media&#x26;token=25aa1b6d-1101-49d0-934b-28f1dd4baac0" alt=""><figcaption></figcaption></figure>

## <mark style="color:purple;">4. What is Slime Points?</mark>&#x20;

**Slime Points** are an in-game currency earned by players in **Slime Miner** through gameplay activities, primarily **digging deeper into the mine**. These points serve as a **key metric for earning SLIME tokens** and are directly tied to the **Tier system** within the game.

## <mark style="color:purple;">5. Content Unlock Depth Guide</mark>

*   Discover new features as you dig deeper into the mines! Keep digging — the deeper you go, the more powerful your adventure becomes!

    <table><thead><tr><th width="101">Depth</th><th>Unlocks</th></tr></thead><tbody><tr><td><strong>11 km</strong></td><td>🛒 <strong>Store</strong> – Purchase items and power-ups</td></tr><tr><td><strong>16 km</strong></td><td>🛡️ <strong>Mercenary SL</strong> – Deploy mercenaries for support, <strong>Invasion</strong></td></tr><tr><td><strong>21 km</strong></td><td>🔬 <strong>Laboratory</strong> – Upgrade and manage your skills </td></tr><tr><td>21 km</td><td>🤺 Dimensional Expedtion - Fight with your Mercenary SLs</td></tr><tr><td><strong>26 km</strong></td><td>💎 <strong>NeoSL</strong> – Unlock powerful Neo Slime</td></tr><tr><td><strong>31 km</strong></td><td>💱 <strong>Exchange</strong> – Trade resources and items</td></tr><tr><td><strong>41 km</strong></td><td>🚁 <strong>Drone</strong> – Check your Drone Boxes </td></tr><tr><td><strong>101 km</strong></td><td>🦖 Excavation Unlock</td></tr><tr><td><strong>151 km</strong></td><td>🏰 <strong>Guild System</strong> – Join or create a guild</td></tr></tbody></table>

## <mark style="color:purple;">6. Payment Issue?</mark>

If your purchase gets interrupted, you can now restore it through **\[Game Access]** or **\[Shop > Pending Product Check]**.

<figure><img src="https://2172713170-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrkGOzvukh1Y0Ke44l75T%2Fuploads%2F0iMwrQJ887KEHATk3fLp%2F%E1%84%91%E1%85%A6%E1%84%8B%E1%85%B5%E1%84%86%E1%85%A5%E1%86%AB%E1%84%90%E1%85%B3.png?alt=media&#x26;token=e16b3bc8-8ac0-4b9c-acae-bc3d450a8fb9" alt=""><figcaption></figcaption></figure>

## <mark style="color:purple;">7. Need More Support?</mark>

* **Support** [https://t.me/slimeminerunion/656](https://t.me/slimeminerunion/656)
*   **Further Assistance: Mail to cs@slimeminer.io**&#x20;

    * If you encounter an issue, please use the following template and mail to cs@slimeminer.io&#x20;
      * &#x20;**\[ How to Report an Issue ]**

    &#x20;        1️⃣ Game ID:

    &#x20;        2️⃣ Issue Description:

    &#x20;        3️⃣ Screenshot (Image/Video): 📷



    💡 Note:

    * For minor issues like coupon codes or network errors, feel free to ask in our [Support channel](https://t.me/slimeminerunion/656) directly.
    * For game bugs or more significant issues, ensure you use the above template and report it to our CS Mail.&#x20;

